Terms and Conditions f88 — Complete Malaysia Platform User Guide

1 Acceptance of Terms and Conditions

This Terms and Conditions document ("Terms") constitutes a binding agreement between you ("User" or "Member") and f88 ("Platform", "we", "the company"). These Terms govern your access to and use of the f88 website, mobile application, games and all related services provided by our platform.

By creating an account, making a deposit, or using any game or service on the f88 platform, you expressly confirm that you have read, understood and agreed to be fully bound by these Terms. This includes our Privacy Policy and any additional guidelines published from time to time.

F88 reserves the right to update or amend these Terms at any time without prior notice. Continued use of the platform after any amendment is published is deemed as your acceptance of the revised Terms. You are encouraged to review this page periodically to ensure you are always aware of the latest version of the Terms.

2 Member Eligibility

To register and use f88's services, you must fulfil all of the following eligibility requirements without exception:

• You must be at least 18 years old at the time of registration. f88 maintains a zero-tolerance policy towards underage membership.
• You are registering under your own true name and identity, and not as a representative or proxy of any other individual or entity.
• You are not prohibited from using online gambling services under any law or regulation applicable in your jurisdiction.
• You have never been banned or suspended by f88 for a previous breach of these Terms.
• The information you provide during registration is accurate, complete and up to date.

3 Registration & Account Management

Each individual is only permitted to hold one (1) f88 account. Detection of multiple accounts registered under the same name, the same IP address, the same phone number, or the same payment details may result in the closure of all associated accounts and forfeiture of any balances held within them.

You are fully responsible for maintaining the security of your login credentials, including your username and password. f88 shall not be held liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login information.

• Enable two-factor authentication (2FA) for an additional layer of security on your account.
• Do not share your login credentials with anyone, including family members.
• Contact f88 support immediately if you suspect your account has been accessed without authorization.
• Update your personal information periodically to ensure it remains accurate.

4 Deposit & Withdrawal

F88 accepts deposits via multiple payment methods including FPX, direct bank transfers to Malaysia's major banks (Maybank, CIMB, Public Bank, Hong Leong, RHB), Touch 'n Go eWallet, and GrabPay. All deposits are processed instantly and credited to your account balance.

Withdrawals will be processed within the timeframe stipulated according to your membership tier. The minimum deposit amount is RM10 and the minimum withdrawal amount is RM30, unless otherwise stated in the relevant promotional terms. All financial transactions are processed in Malaysian Ringgit (MYR).

• The chosen withdrawal method must match or correspond to the deposit method used.
• F88 reserves the right to request additional verification before processing large withdrawal amounts.
• Any suspicious withdrawal attempts or those linked to money laundering will be reported to the relevant authorities.
• Withdrawals pending for more than 24 hours for regular members may be escalated to the f88 support team.
• Bonus balance cannot be withdrawn directly — it must first meet the specified wagering requirements.

5 Bonus & Promotions

F88 offers a variety of promotional offers from time to time, including welcome bonuses, deposit bonuses, cashback, free spins, and VIP loyalty rewards. Each promotion is subject to specific terms stated on the relevant promotions page and should be read together with these general Terms.

All f88 bonuses are subject to wagering requirements before winnings derived from bonus funds can be withdrawn. The applicable wagering requirements are as specified in the terms of each promotion. Failure to meet the wagering requirements within the bonus validity period will result in the cancellation of the bonus and any winnings generated from it.

• Each member is only eligible to claim each promotional offer once unless otherwise stated.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• F88 reserves the right to cancel any bonus if there are indications of promotional abuse or suspicious activity.
• Bonuses granted via promotional codes must be claimed within the stated validity period.
• Playing with bonus funds on certain games may not count towards fulfilling wagering requirements — please review the terms of each promotion.

6 Game Rules

All games on the f88 platform are operated using a random number generator (RNG) that has received independent certification from a recognised international testing body. This ensures that every game outcome is entirely random and is not manipulated by any party, including f88 itself.

In the event of a technical disruption during a game session, f88 will use server records to determine the status and outcome of the game. f88's server results are final in all disputes relating to game outcomes. Any winnings obtained as a result of a software error or technical malfunction will not be considered valid.

• The use of automation software, bots, or any third-party tools for gameplay is strictly prohibited.
• Colluding or conspiring with other players to gain an unfair advantage is a serious violation of these Terms.
• Any attempt to exploit game or system vulnerabilities will be met with strict action.
• The RTP (Return to Player) value for each slot game is displayed in the respective game information.

7 Accepted User Conduct

F88 is committed to providing a safe, fair, and enjoyable gaming environment for all members. To ensure this goal is achieved, all users are required to adhere to the established standards of conduct. The following behaviour is strictly prohibited on the f88 platform:

• Using profane, offensive, threatening or abusive language on the platform, including in live chat with support agents.
• Spreading false or misleading information about f88 to other users or the public.
• Conducting any illegal activities using the f88 platform.
• Attempting to hack, damage or disrupt the normal operation of f88's systems.
• Registering using a false identity or inaccurate information.
• Misusing the support chat system for purposes other than obtaining platform-related assistance.

Violations of any of the above conduct may result in a warning, temporary suspension, or permanent closure of your account, depending on the severity of the violation.

8 Account Security & Data Protection

F88 uses 256-bit SSL encryption technology to protect all data transmitted between your device and our servers. Your personal and financial information is processed and stored in accordance with the highest industry security standards. f88 does not sell, rent, or disclose members' personal information to third parties without your explicit consent, except as required by law.

You are responsible for ensuring that the device used to access your f88 account is secure and free from malware. f88 is not liable for any losses incurred as a result of using unsecured public Wi-Fi networks or compromised devices.

• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for stronger account security.
• Log out of your account after using the platform, especially on shared devices.
• Do not save your login credentials on browsers of public or shared devices.

9 Account Suspension and Closure

F88 reserves the right to suspend or close any member's account at any time and for any reasonable cause, including but not limited to violations of these Terms, fraudulent activity, money laundering, or requests from the relevant authorities.

In the event of account closure due to a breach of these Terms, f88 reserves the right to forfeit any bonus balance held in the account. Any real money balance (deposited funds) remaining in the account will be returned to the member upon completion of the investigation, subject to applicable legal requirements.

• Members who wish to voluntarily close their account may do so via live chat with the f88 support team.
• Account closure requests made on responsible gaming grounds will be processed immediately with full priority.
• Closed accounts cannot be re-registered using the same information.

10 Disclaimer of Liability

The f88 platform is provided "as is" without any implied or express warranties. f88 makes every effort to ensure the platform operates without interruption; however, we cannot guarantee that our services will always be free from errors, delays, or technical disruptions.

To the extent permitted by applicable law, f88 shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of or inability to use our platform, including losses from gambling activity. Users acknowledge that gambling involves financial risk and are solely responsible for their own decisions to play.

11 Amendments to Terms and Conditions

F88 reserves the right to modify, update, or replace any part of these Terms at any time at our sole discretion. Significant amendments will be communicated to members via in-platform notifications or the email registered to your account.

The "Updated" date at the top of this document will reflect the date the latest amendment was made. Continued use of the f88 platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree with the amendment, you must cease using the platform and contact us to close your account.

12 Contact Us

If you have any questions, concerns or complaints regarding these Terms and Conditions or your use of the f88 platform, our Malay-speaking customer support team is available to assist you at all times.

• Live chat within the f88 app — available 24 hours a day, 7 days a week
• Support email: [email protected]
• FAQ Page: f88.bz/faq

We are committed to responding to all enquiries within 24 business hours. For urgent matters relating to account security or transactions, please use live chat for an immediate response.