Privacy Policy f88 — Our Commitment to Protecting Your Data

1 Introduction and Scope of Privacy Policy

This Privacy Policy ("Policy") is published by f88 ("we", "Platform") and applies to all users who access or use the f88 website, the f88 mobile app, and all related services we provide. This document explains in detail how we handle your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.

Your privacy is more than a legal obligation to us — it is a core part of f88's commitment to building a platform that Malaysia players can truly trust. We believe your trust is our most valuable asset, and we take that seriously.

By using the f88 platform, you agree to the data collection and usage practices described in this Policy. If you do not agree, please discontinue use of the platform and contact us with any enquiries regarding the deletion of your data.

2 Types of Information We Collect

F88 collects various types of information for specific, legitimate, and necessary purposes. We only collect data required to provide, improve, and protect our services. The following are the categories of information we collect:

Information You Provide Directly

• Registration information: Full name, date of birth, MyKad or passport number, email address, phone number, and residential address.
• Identity verification (KYC): A copy of your identity document, a verification selfie, and proof of address to meet legal compliance requirements.
• Financial information: Bank account number, digital wallet information, and deposit and withdrawal transaction records.
• Communications: Messages you send to our support team via live chat or email.

Information Collected Automatically

• Technical data: IP address, browser type, operating system, screen resolution, and device information.
• Usage data: Pages visited, session duration, games played, wagering amounts, and activity records within the platform.
• Location data: General location information based on IP address for geographic verification and account security purposes.
• Cookie data: Session cookies, preference cookies, and unique identifiers to recognise your device on future visits.

3 How We Use Your Information

F88 uses the information collected for the following legitimate and necessary purposes:

• Account management: Creating, verifying, and securely managing your member account.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions within the platform.
• Identity verification: Conducting KYC checks required by law to prevent fraud and money laundering.
• Customer support: Responding to enquiries, resolving complaints, and providing technical support to you.
• Platform security: Detecting and preventing fraudulent activity, unauthorised access, and system abuse.
• Service improvement: Analysing usage patterns to improve user experience and platform performance.
• Marketing communications: Sending promotional offers, bonuses, and updates — only if you have consented to receive them.
• Legal compliance: Fulfilling legal obligations, licensing regulations, and reporting requirements to the relevant authorities.

4 Information Sharing and Disclosure

F88 does not sell, rent, or trade our members' personal information to any third party for their own commercial purposes. However, there are specific situations where we may need to share your information with others for legitimate operational reasons:

Third-Party Service Providers

We share necessary information with service providers who help us operate the platform, including payment processors, security technology providers, and cloud service providers. All such third parties are bound by strict confidentiality agreements and are only permitted to use your data for purposes defined by f88.

Legal and Regulatory Requirements

F88 will disclose user information to government authorities, law enforcement bodies, or regulatory agencies when required to do so by Malaysian law, court order, or licensing obligations. This includes reporting duties under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.

Protection of Interests

• Disclosing necessary information to investigate and prevent fraud, identity theft, or other criminal activity.
• Protecting the rights, property, and safety of f88, our members, and the general public.
• In the event of a business restructuring or acquisition, user data may be transferred to the new entity — you will be notified in advance.

5 Data Security Measures

Protecting your personal information is f88's highest technical priority. We continuously invest in the latest security infrastructure to ensure your data remains safe from unauthorised access, leaks, or misuse at all times.

• 256-bit SSL encryption: All data transmitted between your device and f88's servers is protected by 256-bit SSL encryption — the same level of security used by Malaysia's leading banking institutions.
• Two-Factor Authentication (2FA): We provide and encourage the use of 2FA on all accounts for an additional layer of protection.
• 24/7 Monitoring: Our automated monitoring system is active around the clock to detect and respond to any security threats.
• Internal access controls: Only specifically authorised f88 staff may access user data, and all such access is logged and regularly audited.
• Secure data storage: Sensitive data is stored on servers protected by strict physical and logical controls, including encryption of data at rest.
• Periodic security testing: f88 conducts regular penetration testing and security audits by independent security experts.

6 Cookies and Tracking Technologies

F88 uses cookies and similar tracking technologies to enhance your user experience, analyse platform traffic, and deliver more relevant content. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies: Collecting statistical data on how users interact with the platform to help us improve it.
• Preference cookies: Saving your personal settings such as preferred language and display preferences.
• Analytics cookies: Enabling us to understand aggregated and anonymised usage patterns for service improvement purposes.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality or your experience on the f88 platform.

7 Your Rights as a User

As an f88 member, you have certain rights regarding the personal information we hold about you. f88 respects and facilitates the exercise of these rights in accordance with Malaysia's PDPA:

To exercise any of the above rights, please contact our privacy team via live chat or email. We will process your request within 30 business days.

8 Data Retention Period

F88 retains your personal information for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we will retain certain data for the periods prescribed by Malaysian law:

• Financial and transaction records: Retained for a minimum of 7 years in compliance with taxation and anti-money laundering legal requirements.
• Identity verification documents (KYC): Retained for 5 years after account closure in accordance with licensing requirements.
• Support communication records: Retained for 2 years for reference and dispute resolution purposes.
• Log & technical data: Retained for a maximum of 12 months for security and digital forensics purposes.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised in accordance with our established data management procedures.

9 Children's Privacy

The f88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from minors. If we discover that a child's personal information has been collected without proper age verification, we will take immediate action to delete that information and close the account in question.

If you are a parent or guardian who believes your child under the age of majority has registered or used the f88 platform, please contact us immediately so we can take appropriate action to protect that child's interests.

10 Changes to the Privacy Policy

F88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. Any significant changes will be communicated to members via in-platform notifications or the email registered to your account at least 14 days before the changes take effect.

The "Updated" date shown at the top of this document will always reflect the date of the latest revision. We encourage you to review this Privacy Policy periodically. Your continued use of the f88 platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy.

11 Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the f88 privacy team is here to help:

• Live chat within the f88 app — available 24 hours a day, 7 days a week
• Email: [email protected]
• FAQ Page: f88.bz/faq

We are committed to responding to all privacy-related enquiries within 14 business days. For data deletion or access requests, please include your account number and appropriate identity verification to help us expedite the process.